Activating Class Agents

Remember: The volunteer Class Agents use a different application, designed specifically for volunteers, to manage their assignments and activity reports. You and other staff will use the Class Agent layer of the Platform to see reports of how the volunteers are doing and to track your campaign results.
Here is what the activation email to volunteer Class Agents looks like:

When viewing campaigns in the Class Agent tool, you have a number of options. You can view either by a Manager view, the Campaign view, and

Activating Class Agents

OR you can Simulate activating a user, which will not send the email. To access the Simulate function, click on the smaller Activate button in the table, next to the Class Agent you wish to simulate, and choose Simulate from the drop down. See the two images below for more details. (And See step "g" for how to Simulate a volunteer.)

 
When you activate your Class Agents (Volunteers), what happens? An activation notice will be emailed to them with instructions on how to Login to their volunteer account for the Class Agent volunteer application – available via Web browser at classagent.com or via our mobile app in the Apple and Android app stores.

Remember: The volunteer Class Agents use a different application, designed specifically for volunteers, to manage their assignments and activity reports. You and other staff will use the Class Agent layer of the Platform to see reports of how the volunteers are doing and to track your campaign results.
Here is what the activation email to volunteer Class Agents looks like:

If you want to Simulate instead of actually Activating a volunteer, go back to this screen and click Simulate from the drop down as shown:

After you click Simulate, you will be presented with the volunteer application in a simulated environment as if you were that volunteer user. This is a convenient way to help troubleshoot any issues or resolve questions for your volunteers.
See the section below on the ClassAgent.com application, as well as the Volunteer training documentation, for more information.

1. 1. As you will see when we look at the volunteer experience, volunteers can receive Notifications from you and your staff, such as campaign updates, training materials, instructions for alumni follow-up, etc.

Let's practice sending a Notification to your volunteers. From the same Agents screen (shown again below), click the green button on the left, New Notification.


Choose which Class Years you want to notify, and select if you want In-App notification, Email notification, or both (turn them both on). Give the notification a Title, fill in your Message, and Submit. Easy! (All volunteer Class Agents in the campaign who belong to the selected Class Years will receive the notification.)

WEEK 2 – Class Agent Portal Setup

Testing the Class Agent Portal for Volunteers

1. Your volunteer Class Agents will receive an activation email that will give them instructions to login to their new account at www.classagent.com.

1. After logging in, they will see the volunteer view, designed specifically for them to manage their assigned prospects and activities. To see exactly what each volunteer will see, you can simulate any volunteer. To access the Simulate function, find the volunteer in the Agent list of the campaign and click on the smaller Activate button in the table, , and choose Simulate from the drop down.

If your staff has already assigned the Class Agent some prospects for them to contact, they will see those prospects on their list. (In the below example, the volunteer has 2 prospects assigned.)
At the top of the page are buttons to access any Notifications that have been sent to Class Agents or Resources that have been supplied by staff (such as training information, instructions, etc.). Try sending a notification Agents section of the Campaign in the Platform. You will see both a popup on the top left of the page and see the waiting notification count from the button.
The charts in the center of the dashboard give your volunteers in up-to-date view of how they are doing on completing their assignments, and by clicking on the arrow on the right-hand side, a view of how their Class Year's campaign compares to other active campaigns.
The orange bar in the center of the dashboard (just below the charts) indicates the next recommended action the volunteer should take. This is usually an indication to contact the next prospect in the queue or to follow up again after a previous contact attempt.

The image below shows a list of the Notifications available from the Notifications folder in the upper right corner.

1. Volunteer Class Agents can also select their own prospects to add to their list. They would click on Add Prospects right above the prospect list. Prospects are sorted and presented in a recommended order according to factors such as major (similar to the volunteer's), their Reeher predictive score, etc.

1. To contact a prospect, from the main dashboard, the volunteer will either click on the orange bar, or select a specific prospect from the list and click on Contact in the right column. Either action will pull up detailed information on that prospect, which is loaded directly from your constituent information in the Reeher Platform. (Remember, staff can determine what constituent information is visible for the volunteers. That is configured during campaign setup.)

1. Contact the prospect by clicking on the Phone, Text, or Email icons. If the campaign was set up with scripts, those will pre-populate.

1. After making a contact attempt, volunteers will report the result with a simple Contact Report.

See how your volunteers are doing!
Staff can easily see how volunteer Class Agents are doing by viewing the Campaign Activity and Results from the Class Agent layer in the Reeher Platform.

1. Return to the Campaign dashboard as shown below.

Click on Activity and Results buttons to see reports on how many activities have been completed by your volunteers and how much your campaign has raised.

1. Clicking on the Activity tab will allow you to view how your agent's solicitations are going, how frequently they log in and the number of non-contacted participants.

1. The results tab will tell the manager how their class years are performing based on dollars, donors and participation rate.