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Our internal customer care experts and technicians always strive to provide exceptional customer service and can be contacted with the information below:

Web: https://performancemanagement.blackbaud.com and click Technical Support

Email: support@reeher.com

Phone: 651-313-6000, option 2

Our support team is staffed Monday through Friday 8:30am-8pm ET, excluding holidays.

Please submit a case with Blackbaud Customer Support with questions or technical issues.

SYSTEM AVAILABILITY

Users can check the availability of the Fundraiser Performance Management and Guided Fundraising by visiting Reeher’s Blackbaud’s Status Page.

WHO DO WE SUPPORT?

Blackbaud provides care and support to users at all levels of your organization, from executive leadership, to program and officer management, to frontline fundraisers. The goal is to maximize the value of our products for everyone on your team.

Technical support will be available for Fundraiser Performance Management users, Volunteer Network Fundraising Managers, and Guided Fundraising Managers.

Supporting the Volunteer Users within Volunteer Network Fundraising is the customer’s responsibility.  It is also the Guided Fundraising Managers responsibility to support the concurrent agent users.

Fundraiser Performance Management  users can use the above channels to submit issues with the application, ask questions on how to use the subscription services, or to make any suggestions.  Blackbaud will use its reasonable efforts to respond to (not resolve) all emails by the end of the next business day.  If more immediate assistance is necessary, the Fundraiser Performance Management users, Volunteer Network Fundraising Managers, and Guided Fundraising Managers may contact Blackbaud support via phone.