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The Contact Type mapping allows you to change the way your institution's appeal contact types are categorized for reporting purposes in the Platform. You can map each appeal contact type to one of the following options:

• Activity (Use this for any type that is not a "true" contact, such as administrative entries. Activities will display in relationship profile, but will not be considered when calculating the last time a prospect was contacted or when showing the number of contacts made by an officer)
• Event
• Letter/Email
• Other (Use this for types that are "true" contacts but do not fit into one of the other contact type categories)
• Phone
• Visit

Changes made to the contact type mapping may not reflect in the platform until the next time you nightly feed is processed.

The Edit Contact Type Mapping table shows all of the codes you have defined, even if there are 0 records using the codethe codes are not in use (these will have 0 records). The table also shows all codes found in your appeal type fieldthat are in use, even if a code definition was not provided.

Changes made to the contact type mapping may not reflect in the platform until the next time you nightly feed is processed.

found (Your Description will show "No Description Found").TT

Please note we may have built custom logic around  your data if this was requested or necessary for implementing your data feed. If so, the codes and descriptions shown here may not match exactly what is in you system. Please contact Reeher Support at support@reeher.net with any questions about the information presented here.

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